Customer Success Operations Manager

🌍 Fully home based. Seriously. We have no offices.

💰 Package

£65–80k base salary
£10–15k bonus linked to revenue performance

If you’re an experienced CS / Ops Manager who loves systems, scale, data, and making teams actually more effective, this one’s for you.

At evaluagent, we’re a fast-growing UK-based SaaS business on a mission to transform how contact centres improve performance, coaching, and customer experience using conversation intelligence and AI.

We’ve redesigned our Customer Success model.
We’ve invested in the tooling.
Now we’re looking for someone experienced, smart, and ambitious to own CS Operations and help us scale without adding headcount.

This is a high-impact role reporting directly into CS leadership, where you’ll shape automation, insight, and efficiency across our entire customer base, from self-serve to enterprise.

💥 Why this role will excite you

• You’ll design and run automation-first CS models

• You’ll act as a force multiplier for CSMs and Delivery

• You’ll turn messy data into clear insight and action

• You’ll influence how a modern SaaS CS org scales — properly

👀 This role is likely a great fit if you:

• Are an experienced CS / Ops Manager in a SaaS or tech-led business

• Have previously been a CSM and understand the reality of managing customers, not just systems

• Love building scalable processes, automation and playbooks — and actually seeing them used

• Are hands-on with data and comfortable turning imperfect inputs into clear insight

• Enjoy working across tools like CS platforms, CRM, support and analytics

• Want real ownership and influence, not just “keeping the lights on”

• Are looking for a new challenge in a growing SaaS business, where your work genuinely moves the needle

Like what you’ve read so far?  See the full job description and find out more.

Our benefits include:

🏠 Flexible home working (UK-based)
🩺 Private Health Insurance with Vitality
🗓️ 25 days holiday + bank holidays + your birthday off
🏝 Work abroad up to 6 weeks per year
📚 Learning & development, coaching & protected growth time
❤️ Volunteer day & enhanced family leave
💡 Home working allowance, pension contributions & regular team meet-ups

Important bits

• You must be UK-based

• You must have the right to work in the UK (no sponsorship available)

🎥 Video required:We love meeting people, that’s why a short video is an essential part of our application process. To be considered, please apply via our careers page and include the video. Applications submitted without it won’t be progressed, as the video helps us assess everyone fairly and consistently.

✨ Our Commitment to Candidates

• Clear expectations at every stage

• Relevant, role-based assessment

• Timely feedback

• A process designed to respect your time and expertise

ED&I at EvaluAgent
We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.