Director of Insights & CX Alliances

💰 £100,000–£120,000 + Share Options
🏠 Home-based (UK only)

Are you a data-driven leader who loves turning insight into commercial impact?

Do you thrive in fast-paced environments where you can shape strategy, build partnerships, deliver results, and scale something new?

We’re evaluagent, a fast-scaling SaaS company on a mission to help contact centres turn conversations into performance.

We’re hiring a Director of Insights & CX Alliances to drive growth through actionable insight and strategic partnerships.

About the Role

This is a hands-on, high-impact role at the intersection of analytics and partnerships.

You’ll lead a small team of analysts using our Conversation Intelligence platform to uncover insights that fuel performance improvement and business growth.

You’ll build and lead alliances with CX consultancies and BPOs, helping them use evaluagent’s technology to deliver transformation for their customers, expanding our market reach and influence.

Beyond delivery, you’ll help build and scale the Insights & Alliances function, establishing best-in-class processes, frameworks, and methodologies that help evaluagent operate at scale and deliver consistent value for clients and partners globally.

You’ll thrive in an environment where structure is evolving, shaping how things are done, setting new standards, and helping us achieve our global aspirations.

You’ll Be Great At

• Turning complex data into clear commercial opportunities and actionable insights
• Building and nurturing strategic partnerships that drive revenue and transformation
• Communicating insights through compelling storytelling that inspires change
• Leading with initiative, shaping new processes, playbooks, and ways of working
• Thriving in a fast-paced, high-growth SaaS environment where you can make things happen

About You

You’re likely in a CX analytics, consulting, or customer success leadership role today — ready for a bigger, more entrepreneurial challenge.

You’re analytical yet commercially sharp; structured yet agile; collaborative yet self-driven.

You thrive when structure is evolving and you can shape how things are done.

You’ll be comfortable working remotely, staying connected with the team, and confident you can thrive without feeling isolated.

👉 Explore the full role HERE — see how your experience and ambitions align with what we’re building.

Why Join evaluagent?

We’re home based (we have no office!), flexible, and growing fast, united by curiosity, generosity, and passion.

🏠 Fully home-based with flexible working
🩺 Comprehensive Private Health Insurance (Vitality)
🗓️ 25 days holiday + bank holidays + your birthday off
🏝 Work from anywhere for up to 6 weeks per year
📚 Dedicated L&D time and coaching via our Growth Hub
❤️ Volunteer Day & enhanced family leave
🎉 Team meet-ups, co-working budget, and pension (5%/5%)

Please note: This role is home-based within the UK. Applicants must have the right to work in the UK without sponsorship.

Join us and help shape EvaluAgent’s next stage of growth, where insight meets impact, partnerships power transformation, and your work helps us scale globally.

About evaluagent
We’re on a mission to power a people-first era for contact centres – where Employee Experience (EX) is prioritised alongside Customer Experience (CX). Our AI-powered QA and Conversation Intelligence platform helps teams move beyond reporting to improve agent performance and customer experience in real time. And we’re just getting started; our goal is to become the go-to Workforce Engagement Platform for fast-growing sales and service teams worldwide.

ED&I at EvaluAgent

We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.