Technical Success Manager

💰 Salary: £70,000 – £80,000
🏠 Home-based (UK only, right to work required)

We’re looking for a Technical Success Manager (TSM) to join evaluagent. You’ll be the technical expert who ensures our customers see value quickly and stay successful long term. From scoping solutions and running technical discovery sessions, to leading integrations and optimising setups, you’ll make sure our platform delivers real impact.

Working closely with Sales, Onboarding, Customer Success, and Engineering, you’ll be a trusted partner who bridges technical know-how with business outcomes—helping us win PoCs, onboard smoothly, and drive adoption and growth.

What you’ll do

🔹 Lead technical discovery sessions, workshops, and PoCs with enterprise customers.
🔹 Scope and deliver integrations, ensuring fast and reliable setups.
🔹 Own the technical track of onboarding from discovery through handover.
🔹 Work with Engineering on troubleshooting, data flows, and complex integrations.
🔹 Optimise existing setups to drive upsells, retention, and long-term success.
🔹 Support Sales with technical input for PoCs, RFPs, and ROI demonstrations.

👉 Read the full job description here

Skills & Experience

✨ 3+ years in a SaaS technical role (Technical Success, Solutions Engineering, Pre-Sales, or Implementation).
✨ Proven experience in technical implementation, solution consulting, onboarding engineering, or integration delivery with measurable customer impact.
✨ Track record delivering technical setups, integrations, or building data pipelines.
✨ Strong background with APIs, SaaS architectures, cloud integrations, webhooks, and data transformation.
✨ Skilled in solution design, troubleshooting, documentation production, and technical planning.
✨ Comfortable running technical discovery sessions, workshops, and PoCs with enterprise customers.
✨ Able to quickly get to answers and present clear, customer-ready solutions.
✨ Commercially savvy — comfortable supporting Sales with PoCs, identifying upsell opportunities, and demonstrating ROI.
✨ Working knowledge of popular CCaaS/CRM/Ticketing solutions (Genesys, Five9, Intercom, Salesforce, etc.) is a big plus.

Benefits at evaluagent

🏠 Remote & flexible – work from home anywhere in the UK, with a co-working allowance.
🩺 Private Health Insurance (Vitality) – includes mental health support & rewards.
🗓️ 25 days holiday + bank holidays + your birthday off (option to buy 3 more).
🏝 Work abroad – up to 6 weeks at a time, 120 days a year.
📚 Learning & Development – Growth Hub, coaching, and bookable L&D time.
❤️ Volunteer Day – give back to your community.
👨 Enhanced Family Leave – maternity, paternity, adoption.
🎉 Plus: income protection, life insurance, £26 monthly home allowance, pension contribution, 2 annual company meet-ups + team socials.

About evaluagent

We’re on a mission to power a people-first era for contact centres – where Employee Experience (EX) is prioritised alongside Customer Experience (CX). Our AI-powered QA and Conversation Intelligence platform helps teams move beyond reporting to improve agent performance and customer experience in real time. And we’re just getting started; our goal is to become the go-to Workforce Engagement Platform for fast-growing sales and service teams worldwide.

Equity, Diversity & Inclusion at evaluagent

We hire the best people for the job, full stop. Everyone has equal opportunities here, and we’re committed to equity too, making sure people get the support they need to succeed, whatever your background, identity, or beliefs. If you need any adjustments during the hiring process, just let us know and we’ll make it work.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.