🚀 Onboarding Manager – SaaS | £55,000–£70,000 | Remote (UK)

At evaluagent, we’re on a mission to transform how contact centres work. Our AI-powered QA and Conversation Intelligence platform helps sales and service teams go beyond reporting to actually improve agent performance and customer experience in real time.

We’re growing fast and we’re looking for an Onboarding Manager to help our customers get the very best start with evaluagent.

Salary: £55,000–£70,000
Location: Home based in the UK (must have right to work in the UK without sponsorship)

Why this role?

As our Onboarding Manager, you’ll:

✨ Lead onboarding and Proof of Concept (PoC) projects from contract signature to go-live.
✨ Be the dedicated project lead, translating complex detail into clear, customer-ready solutions.
✨ Accelerate Time-to-Value by setting customers up for adoption and long-term success.
✨ Collaborate across Sales, Technical Success, and Customer Success to deliver seamless handovers.
✨ Help us scale by refining playbooks, improving processes, and driving automation.

What we’re looking for

> 3+ years in SaaS onboarding, project management, or customer delivery.

> Proven track record of managing complex, multi-stakeholder onboarding projects.

> Able to get to answers quickly and present clear, customer-ready solutions.

> Commercially savvy, with excellent communication and facilitation skills.

> Familiarity with integrations, data flows, or contact centre platforms a bonus.

> Self-motivated, highly organised, and thrives in a remote, fast-paced environment.

👉 Read the full job description here

What’s in it for you?

We believe in flexibility, wellbeing, and growth. Here’s what you’ll get:

🏠 Home-based, flexible working in the UK + co-working allowance.
🩺 Private Health Insurance (Vitality) – including mental health support.
🗓️ 25 days holiday + bank holidays + your birthday off (and option to buy more).
🏝️ Work abroad up to 120 days a year.
📚 Dedicated L&D time, coaching, and Growth Hub.
❤️ Volunteer Day to give back to your community.
👶 Enhanced Family Leave.
🎉 Plus: Pension (5%), Income Protection, Life Insurance, £26/month home working allowance, two company meet-ups a year + quarterly team gatherings.

About evaluagent

We’re on a mission to power a people-first era for contact centres – where Employee Experience (EX) is prioritised alongside Customer Experience (CX). Our AI-powered QA and Conversation Intelligence platform helps teams move beyond reporting to improve agent performance and customer experience in real time. And we’re just getting started; our goal is to become the go-to Workforce Engagement Platform for fast-growing sales and service teams worldwide.

Equity, Diversity & Inclusion at evaluagent

We hire the best people for the job, full stop. Everyone has equal opportunities here, and we’re committed to equity too, making sure people get the support they need to succeed, whatever your background, identity, or beliefs. If you need any adjustments during the hiring process, just let us know and we’ll make it work.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.